Welcome to The Vet Shed. Our aim is to provide pet care and health products for all pets at affordable prices. We pride ourselves on maintaining exceptional customer care and service, we stock only genuine, quality products and guarantee prompt delivery. We have been serving customers since 2003 via our online store and also ebay. We know what we are doing and we do it well!
The Vet Shed Team of experienced Veterinarians and Vet Nurses will be more than happy to help you with any enquiries or professional advice on pet products or pet care. We sell a wide range of animal products, but if there is something that you cannot find pleaselet us know and we will do our best to source the pet product for you. We are constantly updating our catalogue with the latest releases in new pet products
Thanks for shopping with The Vet Shed. All orders are despatched quickly and packed securely
We use Australia Post Eparcel and Aramax couriers. Your parcel will be sent the fastest and most economical way to your postcode
You will be sent all tracking details of the parcel.
Please note all ebay orders are signature required on delivery. If you wish to have your parcel left in a secure location please contact the team via email of phone.
Your complete satisfaction is our primary concern. If you are dissatisfied for any reason, please first contact us and advise of the difficulty or issues with the products. Our highly trained team will assist you and should a return be necessary arrangements made. Items may be returned for refund, exchange or store credit within 30 days of invoice date. A returns form is required to be included with all returned items.
Most products can be returned for refund or exchange if not suitable. The exception to this are items that can not be returned due to health issues such as Whistles etc. Please note that vaccines and cold goods are also unable to be returned.
Items need to be returned within 30 days.
Items need to be returned to
The Vet Shed
Returns
PO Box 195
Archerfield QLD 4108
Items must be packaged back up and returned to us the same way they were sent to you (with the original tags attached or original packaging). Most items sent to you will be in boxes to make sure items are delivered to you in good condition. Items returned back in envelopes etc that are damaged in transit will not be accepted for return.
All customers are responsible for the postage fees of returning items to The Vet Shed, unless there was an error on our part. We do not offer free returns postage for ‘change of mind’ or ‘wrong size/colour ordered’ returns at this time, this cost is incurred by the customer.
If you received a damaged shipment or product, please email photos of the damaged item to [email removed by eBay], include your invoice number and name, and we will work with you to resolve the issue.
The original postage and handling charges will not be refunded (This is not applicable if the return is due to The Vet Shed's error)
PAYMENT OF REFUND
Refunds will be issued in the same method as the order was paid.
On reciept of your goods the returns team will process your return and authorise the refund, exchange or store credit. Please allow 1-4 business days for this process to be completed. You will be emailed once the process is complete.
Please contact us via the eBay Contact Seller or click here.
.png)
